Once we ship your order and it's confirmed to be in possession of the USPS, we are no longer responsible for the package. Refunds will not be issued for missing or damaged packages. If a product arrives broken or damaged, contact your local USPS, and file a claim with your tracking number. If your address is invalid, we will email you to send the correct address. If you do not respond within 2 days, your order will be cancelled and refunded. Orders sent back to us after refusal will not receive a refund.